Sep 27, 2007, 15:34
Okay, even I realize this is a whine, but I need to vent a little.
After my cameras and computers, I really enjoy good music and home theatre. And now my subwoofer's not working. I'm almost finished re-watching the six-disc extended Lord of the Rings series, and the picture's just not the same without it.
I have a "20-39 PC+" design by SVSound, which looks like a water heater wearing a tube sock. The 39 in the name is its height in inches, and the 20 is the hertz it can hit flat in a stock setup, although I have it tuned to run lower. This thing can shake the couch from ten feet away, dims the lights when there's a loud explosion, and sounds great for music. And now Frodo's got to finish his quest without it. (Wah.)
I do have to say that the people at SVS are awesome. My first e-mail was answered in under fifteen minutes, and it was answered by the more technical of the two founders. I got the same speed (and individual) when I first contacted them three-or-four-years ago with a question about choosing a subwoofer for a 10,000 cubic foot room. And when the first one I received had concealed shipping damage, not only did they quickly send me a replacement, they also refunded me all of the charges that UPS bills for crossing a border.
I've been happy enough with them that I've been browsing their new products during the e-mail exchange, just in case they don't extend the warranty. How's that for customer satisfaction?
After my cameras and computers, I really enjoy good music and home theatre. And now my subwoofer's not working. I'm almost finished re-watching the six-disc extended Lord of the Rings series, and the picture's just not the same without it.
I have a "20-39 PC+" design by SVSound, which looks like a water heater wearing a tube sock. The 39 in the name is its height in inches, and the 20 is the hertz it can hit flat in a stock setup, although I have it tuned to run lower. This thing can shake the couch from ten feet away, dims the lights when there's a loud explosion, and sounds great for music. And now Frodo's got to finish his quest without it. (Wah.)
I do have to say that the people at SVS are awesome. My first e-mail was answered in under fifteen minutes, and it was answered by the more technical of the two founders. I got the same speed (and individual) when I first contacted them three-or-four-years ago with a question about choosing a subwoofer for a 10,000 cubic foot room. And when the first one I received had concealed shipping damage, not only did they quickly send me a replacement, they also refunded me all of the charges that UPS bills for crossing a border.
I've been happy enough with them that I've been browsing their new products during the e-mail exchange, just in case they don't extend the warranty. How's that for customer satisfaction?
matthewpiers.com • @matthewpiers | robertsonphoto.blogspot.com | @thewsreviews • thewsreviews.com